please read carefully.


REFUND AND MAKE-UP POLICY FOR GROUP CLASSES

1.) Group classes are billed monthly. Please pay for the first month of group classes prior to the first day of class. You may pay for more than one month of classes in advance. To do this, simply select all of the classes you would like to pay for, whether one month, or more than one month. 

If you prefer, you also have the option to purchase a subscription package that works like a payment plan. The Advanced Ensemble class for North Side students is currently able to be billed as a package with either weekly or biweekly private lessons on a subscription basis. Please see the Registration Page for details. 

2.) IMPORTANT: The following attendance policy applies to all students taking group classes, regardless of how you pay for your classes - whether on a subscription basis or otherwise. If you miss prepaid group classes during the Fall 2017 class session, you may receive a refund for up to two (2) of them. Students who miss up to two (2) additional classes beyond the refundable two may NOT receive any further refund, but they may receive a private 30-minute make-up lesson/coaching session for each missed class (at no additional charge.) These private make-up lessons may take place in person, or over Skype. Beyond 4 missed classes, no refunds or free make-up classes will be offered; additional private lessons may be scheduled, time permitting, at the regular price.

PRIVATE LESSON ATTENDANCE AND PAYMENTS

Private lessons should be paid for and scheduled in advance online. Students may schedule as many or as few private lessons at a time as they would like. In the event of a missed private lesson, a makeup lesson will be scheduled, for up to 3 private lessons per 11 week session. 


If you have any questions, please contact us using the form below.

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